Refund Policy

Thank you for using Unloop services. To ensure we can continue to provide high-quality services, Unloop generally does not offer refunds. We encourage users to fully understand our service content and features before subscribing.

感谢您使用Unloop服务。为了确保我们能够持续提供高质量的服务，Unloop一般情况下不提供退款。我们鼓励用户在订阅前充分了解我们的服务内容和功能。

We understand that refund requests may need to be considered in special circumstances. Unloop will evaluate refund applications on a case-by-case basis, but please note that approval is entirely at Unloop's discretion.

我们理解在特殊情况下可能需要考虑退款请求。Unloop将根据具体情况逐案评估退款申请，但请注意，批准与否完全由Unloop自行决定。

Special circumstances that may be considered include but are not limited to:

可能被考虑的特殊情况包括但不限于：

• Service unavailability for an extended period (over 48 hours) due to Unloop technical issues

  服务长时间不可用（超过48小时）且由Unloop技术问题导致

• Billing errors or duplicate charges

  账单错误或重复收费

• Accidental purchases (only when requested within 24 hours of the initial payment)

  误订购（仅限首次付款后24小时内申请）

To request a refund, please contact our support team via email at: support@unloop.app, and include the following information in your email:

如需申请退款，请通过电子邮件联系我们的支持团队：support@unloop.app，并在邮件中提供以下信息：

• Your full name and email address

  您的全名和电子邮件地址

• Subscription purchase date

  订阅购买日期

• Detailed reason for your refund request

  详细的退款申请原因

• Any relevant supporting documents or screenshots

  任何支持您申请的相关证明文件或截图

We will review your request and respond within 5 business days of receiving your application. If approved, the refund will be returned to your original payment method, which may take 7-14 business days to process.

我们将在收到申请的5个工作日内审核您的申请并回复。如果申请获得批准，退款将退回到您的原始支付方式，处理时间可能需要7-14个工作日。

The following situations are typically not eligible for refunds:

以下情况通常不予考虑退款：

• Features not meeting personal expectations (we recommend fully understanding product features before subscribing)

  功能不符合个人期望（我们建议在订阅前充分了解产品功能）

• "Change of mind" requests made more than 24 hours after subscription

  订阅后超过24小时的"改变主意"请求

• Usage difficulties caused by user device, browser, or network issues

  因用户设备、浏览器或网络问题导致的使用困难

• Accounts terminated for violating Terms of Service

  账户因违反服务条款而被终止

You may cancel your subscription at any time to prevent future renewals. Cancellation will take effect at the end of your current billing cycle, and you can continue using the paid services until that period ends. Please note that cancelling a subscription is not the same as requesting a refund.

您可以随时取消订阅以防止未来的续费。取消订阅将在当前计费周期结束时生效，您可以继续使用已付费服务直到该周期结束。请注意，取消订阅不等同于退款。

We reserve the right to update this refund policy at any time. Any changes will be effective immediately upon posting to our website.

我们保留随时更新本退款政策的权利。任何更改将在发布到我们的网站后立即生效。

If you have any questions about our refund policy, please contact us:

如有任何关于退款政策的问题，请联系我们：

Email: support@unloop.app

电子邮件：support@unloop.app